The following procedure shall be followed for registering your complaint with us
Level 1 :- All the clients having complaint regarding any service or otherwise shall write a mail at firstname.lastname@example.org. To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.
Level 2 :- If the client still wants to escalate the complaint, he/she can approach (Compliance officer) at email@example.com. Officer shall ensure to resolve the redressal within a time frame of 48 hours
Level 3 :- If the client still wants to escalate the complaint, he/she can approach firstname.lastname@example.org. Being the highest authority he would be able to resolve the redressal in 72 Hours
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.